Shipping Options & Cost

AUSTRALIA

Around Australia, we offer three types of shipping and local collection (please note all items are sent without signature, unless selected at checkout):

Standard Post:

• Spend $125 or more and standard shipping is always free.
• Purchases under $125 will be charged at a flat rate of $8.95.

Express Post:

• Express post flat rate is $12.95.

Free Collection:

• We offer a free collection service from Seddon, VIC, 3011.  Simply place your order and select the Pick Up option at checkout. Your order will be ready for collection as soon as possible (in most cases within 12 hours).
• Once you receive the email notification just let us know when you are planning to collect and your order will be ready and waiting for you.
• The exact pick up address will be provided in the collection email.
• If you have any questions regarding local pick up contact Harri on +61491 944 821

NEW ZEALAND

• Spend $175 or more for free shipping.
• Purchases under $175 will be charged at a flat rate of $12.95.
• We can express post with Australia Post for a flat rate of $19.95.

REST OF THE WORLD

• Spend $225 or more for free shipping.
• Purchases under $225 will be charged at a flat rate of $25.
• We can express post with Australia Post a flat rate of $35.
• Please note that you are responsible for covering the cost of any duties or taxes imposed by your country.
  
  

How long will it take?

We ship from the inner suburbs of Melbourne. We use registered Australia Post all deliveries. We do everything in our power to pick and pack your order the same business day or next (if the Express shipping option is selected we will try everything to get your order to the post office the same business day). Tracking details will be sent to you as soon as possible.

If you are in Melbourne and need something urgently don't hesitate to get in touch. We can hand deliver to certain postcodes depending on order value, if required. Or collection is available from the Inner West of Melbourne.

Shipping times vary (depending on Australia Post), but as a guide:

Melbourne: 2-3 business days
Sydney/Adelaide Metro: 3-4 business days
Brisbane Metro/Regional NSW & VIC: 3-4 business days
Tasmania/Regional QLD & SA: 4-5 business days
WA/NT: 5-7 business days

For international shipping times please refer to the Australia Post website or contact us, we are happy to help.

We have had express post parcels arrive in Europe and the USA in 4-6 days.

Can you gift wrap? 

We certainly can - and we will do this for you free of charge. Just let us know during the checkout process.  At checkout you can also add a personalised hand written gift tag.

We will ensure there is no pricing info included in the parcel.

Exchanges

AUSTRALIAN ORDERS

BABY & KID’S CLOTHING ONLY (SLEEP SACKS, HATS AND HOSIERY NOT INCLUDED)

We know getting the sizing right for your little one can be tough! We will happily provide a free exchange service on all Australian based orders (full priced items only) if you are wanting to go up or down one size of the same product. 

** Please note, our free exchange service is not valid during site wide offers. You are still welcome to return for a different size, but it is your responsibility to cover the cost.

If you have simply changed your mind and would like to exchange your item for a different style, then it is your responsibility to cover the cost of the return shipping. 

In both cases, simply contact us within 28 days of purchase at info@merinoandme.com and we will talk you through the rest! 

ALL OTHER PRODUCTS 

For all other products, we offer a credit note for change of mind and size adjustments. The return shipping cost is your responsibility. Simply  contact us within 28 days of purchase at info@merinoandme.com and we will talk you through the rest! 

For sleep sacks we can exchange for a different size (depending on availability) but return shipping cost is your responsibility. If you need sizing information prior to purchasing please reach out to us. 

For our fallenBROKENstreet hats, if you are unsure on the size, we recommend your purchasing our sizing tape which will help adjust the size of the hat to your head. In addition, please allow your hat some time to adjust to its new home as it softens, shapes and moulds to your head. For returns of our fallenBROKENstreet hats, we require them returned in the same packaging as received with all tags and labels attached.

All hosiery (tights) are not eligible for an exchange or refund if they have been removed from the pack. If you are unsure about sizing please contact us and we will help you work it out. 

REST OF WORLD

Ordered the wrong size? Please contact us at info@merinoandme.com and we can talk about your options. 

Refunds