How much is shipping?

AUSTRALIA
Spend $50 or more and shipping is always free.  
Purchases under $50 will be charged at a flat rate of $10
Purchases over $20 with delivery to the following postcodes 3011, 3012, 3013, 3015 is free and can be hand delivered within 24 hours (some exceptions apply) contact us at info@merinoandme.com for more info.

NEW ZEALAND
Spend $150 or more for free shipping.
Purchases under $150 will be charged at a flat rate of $10

REST OF THE WORLD
Spend $200 or more for free shipping.
Purchases under $200 will be charged at a flat rate of $20
Please note that you are responsible for covering the cost of any duties or taxes imposed by your country.

How long will it take?

We ship from the inner suburbs of Melbourne. We use Fastway or Sendle (for most metro deliveries) or Registered Australia Post (for regional deliveries). We do everything in our power to pick and pack your order the same business day or next. Tracking details will be sent to you as soon as possible.

If you are in Melbourne and need something urgently don't hesitate to get in touch. We can hand deliver to certain postcodes depending on order value, if required. 

Shipping times vary, but as a guide:

Melbourne/Sydney/Adelaide Metro: 2-3 business days
Brisbane Metro/Regional NSW & VIC: 3-4 business days
Tasmania/Regional QLD & SA: 4-5 business days
WA/NT: 5-7 business days

For international shipping times please refer to the Australia Post website or contact us, we are happy to help.

Can you gift wrap? 

We certainly can - and we will do this for you free of charge. Just let us know during the checkout process.  At checkout you can also add a personalised hand written gift tag.

We will ensure there is no pricing info included in the parcel.

Exchanges

AUSTRALIAN ORDERS
We know getting the sizing right for your little one can be tough! We will happily provide a free exchange service on all Australian based orders if you are wanting to go up or down a size of the same product. 

If you have simply changed your mind and would like to exchange your item for a different style, then it is your responsibility to cover the cost of the return shipping. 

In both cases, simply contact us within 28 days of purchase at info@merinoandme.com and we will talk you through the rest! 

If you are uncertain on sizing or styles, we recommend paying through your PayPal account. They will pay for the return shipping up to 8 times per year. You can find out more about their service at https://www.paypal.com/au/webapps/mpp/returns 

REST OF WORLD
Ordered the wrong size? Please contact us at info@merinoandme.com and we can talk about your options. 

Refunds

FULL PRICED ITEMS
Full priced items can be refunded if returned within 14 days of purchase. To be eligible for a refund, your item must be unworn and in the same condition that you received it, with any original packaging and labels attached. Shipping costs are the responsibility of the customer and are non-refundable.

Please email info@merinoandme.com with your order details to organise a return.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@merinoandme.com

SALE OR PROMOTIONAL ITEMS
Items that are on sale or purchased during a promotion are eligible for an online store credit only (unless the item is faulty and meets the criteria for a refund).

FAULTY OR DAMANGED ITEMS
For any faulty or damaged items, please email us directly at info@merinoandme.com with your name and order number. 

Complimentary gift wrapping available

..and a hand written note with every order

Free AU shipping on orders over $50

...and free NZ shipping on orders over $150

Payment options to suit ewe

Afterpay, PayPal, ApplePay, and more
Afterpay PayPal Visa Shop Pay Mastercard Apple Pay