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Hello - we are aware of the issue where the size you added to the cart may not match the size you wanted. The developers are working on this. In the meantime please leave a note in the checkout with the size you would like and we will ensure that the correct one is shipped. Sorry for the inconvenience. Merino & Me x

Shipping & Returns

How much is shipping?

AUSTRALIA
Spend $75 or more and shipping is always free.  
Purchases under $75 will be charged at a flat rate of $10

NEW ZEALAND
Spend $150 or more for free shipping.
Purchases under $150 will be charged at a flat rate of $10

REST OF THE WORLD
Spend $200 or more for free shipping.
Purchases under $200 will be charged at a flat rate of $20

How long will it take?

We use Registered Australia Post or a Courier Service, and will do everything we can to ship your order within 1-2 business days.

Shipping times vary, but as a guide:

Melbourne/Sydney/Adelaide Metro: 2-3 business days
Brisbane Metro/Regional NSW & VIC: 3-4 business days
Tasmania/Regional QLD & SA: 4-5 business days
WA/NT: 5-7 business days

For international shipping times please refer to the Australia Post website or contact us.

Exchanges

Ordered the wrong size?  No problem! We offer a free exchange service if you have selected the wrong colour or size. Please contact us within 28 days at info@merinoandme.com and we will arrange return shipping and a replacement item, subject to availability. 

Refunds

Items can be refunded if returned within 14 days of purchase. To be eligible for a refund, your item must be unworn and in the same condition that you received it, with any original packaging and labels attached.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:
Merino & Me
PO Box 134
Seddon
VIC 3011

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@merinoandme.com