Shipping & Returns
How much is shipping?
Spend $50 or more and shipping is always free.
Purchases under $50 will be charged at a flat rate of $10
Purchases over $20 with delivery to the following postcodes 3011, 3012, 3013, 3015 is free and can be hand delivered within 24 hours (some exceptions apply).
Spend $150 or more for free shipping.
Purchases under $150 will be charged at a flat rate of $10
REST OF THE WORLD
Spend $200 or more for free shipping.
Purchases under $200 will be charged at a flat rate of $20
Please note that you are responsible for covering the cost of any duties or taxes imposed by your country.
How long will it take?
We ship from the inner suburbs of Melbourne. We use Sendle (for most metro deliveries) or Registered Australia Post (for regional deliveries). We do everything in our power to pick and pack your order the same business day or next. Tracking details will be sent to you as soon as possible.
If you are in Melbourne and need something urgently don't hesitate to get in touch. We can hand deliver to certain postcodes depending on order value, if required.
Shipping times vary, but as a guide:
Melbourne/Sydney/Adelaide Metro: 2-3 business days
Brisbane Metro/Regional NSW & VIC: 3-4 business days
Tasmania/Regional QLD & SA: 4-5 business days
WA/NT: 5-7 business days
For international shipping times please refer to the Australia Post website or contact us, we are happy to help.
Can you gift wrap?
We certainly can - and we will do this for you free of charge. Just let us know during the checkout process. At checkout you can also add a personalised hand written gift tag.
We will ensure there is no pricing info included in the parcel.
Ordered the wrong size? No problem! We offer a free exchange service on all Australian based orders if you have selected the wrong size. Please contact us within 28 days at email@example.com and we will send you a pre-paid return shipping voucher (all you need to do is print) and then will arrange the replacement item for you, subject to availability.
REST OF WORLD
Ordered the wrong size? Please contact us at firstname.lastname@example.org and we can talk about your options.
FULL PRICED ITEMS
Full priced items can be refunded if returned within 14 days of purchase. To be eligible for a refund, your item must be unworn and in the same condition that you received it, with any original packaging and labels attached.
Shipping costs are the responsibility of the customer and are non-refundable.
Please send your order back to:
Merino & Me
PO Box 134
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at email@example.com
SALE OR PROMOTIONAL ITEMS
Items that are on sale or purchased during a promotion are eligible for an online store credit only (unless the item is faulty and meets the criteria for a refund).
FAULTY OR DAMANGED ITEMS
For any faulty or damaged items, please email us directly at firstname.lastname@example.org with your name and order number.