Our customers' satisfaction is our number one priority.
FULL PRICED ITEMS
Full priced items can be refunded if returned within 14 days of purchase. To be eligible for a refund, your item must be unworn and in the same condition that you received it, with any original packaging and labels attached. Shipping costs are the responsibility of the customer and are non-refundable.
Please email info@merinoandme.com with your order details to organise a return.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at info@merinoandme.com
SALE OR PROMOTIONAL ITEMS
Items that are on sale or purchased during a promotion are eligible for an online store credit only (unless the item is faulty and meets the criteria for a refund).
FAULTY OR DAMANGED ITEMS
For any faulty or damaged items, please email us directly at info@merinoandme.com with your name and order number.
USD