Terms & Conditions

A little thank you for shopping with us.

With Merino & Me Rewards, you'll earn 5% back in Rewards Credit on eligible purchases, ready to put towards your next order.

1. Earning Rewards Credit

• Earn 5% back in Rewards Credit on every eligible dollar spent at Merino & Me.

• Rewards Credit is calculated on the value of products purchased, excluding shipping.

• Rewards Credit can be earned on full-priced and sale items.

• Rewards Credit is calculated after any discounts have been applied.

• Rewards Credit is issued once your order has been paid.

• You must be logged into your Merino & Me customer account when placing your order to earn Rewards Credit.

2. Redeeming Rewards Credit

• $1 in Rewards Credit is equivalent to $1 AUD towards an eligible purchase.

• You must be logged into your Merino & Me customer account to view and redeem your available Rewards Credit.

• Rewards Credit cannot be exchanged for cash, transferred to another person or customer account, or sold.

• Rewards Credit cannot be used to purchase gift cards.

• Rewards Credit may be used alongside other promotions or discounts where permitted at checkout.

3. Rewards Credit Expiry

• Rewards Credit expires 60 days after it is issued.

• Each Rewards Credit amount has its own expiry date.

• Any unused Rewards Credit will automatically expire after 60 days and cannot be reinstated, except where required by law.

• We recommend checking your account regularly so you don't miss out on using your rewards.

4. Returns, Refunds & Cancellations

• If an order is cancelled, returned or refunded, any Rewards Credit earned on the refunded products may be deducted from your account.

• Where Rewards Credit was used to pay for an order, the portion paid using Rewards Credit will be refunded as Rewards Credit, rather than cash, subject to applicable consumer law.

• Any amount paid using another payment method will be refunded in accordance with our Returns Policy and applicable consumer law.

• Rewards Credit has no cash redemption value.

5. Account Requirements

• Rewards Credit can only be earned and redeemed through a registered Merino & Me customer account.

• Rewards Credit cannot be added retrospectively to orders placed without being logged in, except where an eligible purchase was affected by a verified technical or checkout error.

• Rewards Credit cannot be combined or transferred between customer accounts.

• Customers are responsible for keeping their account information accurate and secure.

6. General Conditions

• Merino & Me Rewards is available for eligible purchases made through our Australian online store.

• Rewards Credit is not earned on shipping charges, gift card purchases or amounts paid using existing Rewards Credit.

• Merino & Me reserves the right to investigate and reverse Rewards Credit issued in error or obtained through fraudulent or abusive activity.

• We may amend, suspend or discontinue the Rewards Program, subject to applicable law. Where practical, we will provide reasonable notice of material changes.

• Nothing in these terms limits your rights under Australian Consumer Law.

For any questions about your Rewards Credit, please contact our customer service team.